Terms of Use

Hearing Research Institute Co., Ltd. (hereinafter referred to as the "Company") stipulates the terms of use of the voice recognition, translation, character sharing and other related services "TeamLog" provided by the Company as follows.

Article 1 (Application)

1. These Terms of Use (hereinafter referred to as the "Terms") apply between the Company and the Contractor regarding the use of TeamLog and its accompanying services (hereinafter collectively referred to as the "Services") provided by the Company.

2. The Contractor shall use the Service after agreeing to these Terms.

3． If the Contractor is a corporation, local government, school, educational institution, sole proprietor, association, foundation, NPO corporation, union, or other organization, the Contractor shall ensure that its officers, employees, faculty, members, and other users who use the Service comply with these Terms.

4. The Contractor shall be responsible for the use of this Service by the User in the same way as for its own use.

5. If a minor wishes to conclude a personal contract, the consent of a legal representative must be obtained.

6. When a school or other educational institution allows a child or student to use this service, the educational institution shall obtain parental consent and take other necessary measures in accordance with laws, school regulations, and other necessary procedures.

Article 2 (Definition)

The definitions of terms used in these Terms are as follows.

1. “Contractor” refers to an individual, sole proprietorship, corporation, local government, school, educational institution, or other organization that has concluded a contract to use the Service with the Company.

2. “User” means an individual who is authorized by the Contractor to use the Service.

3． "Personal Contract" means a contract for the use of this Service concluded by an individual on his or her own behalf.

4. "Corporate Contract" means a contract for the use of the Service concluded by a corporation, individual business owner, local government, school, educational institution, or other organization.

5. "Individual Contract" refers to individual contracts, application forms, order forms, quotations, and other documents or electromagnetic records that individually specify the terms of use of this Service.

6. “Customer Data” refers to text, translation results, voice recognition results, setting information, and other data input, transmitted, saved, or generated in the Service by the Contractor or User.

7. "External Services" refers to voice recognition, translation, generation AI, authentication, payment, database, communication, email distribution, cloud, and other services provided by third parties that are used in connection with the provision of this Service.

Article 3 (Individual contracts and priority order)

1. If the contents of these Terms and an individual contract differ, the provisions of the individual contract will take precedence.

2. If there is a conflict in the contents of documents or electromagnetic records constituting an individual contract, the following will, as a general rule, take precedence:

(1) Individual contract

(2) Application form or order form approved by our company

(3) Quotation issued by our company

(4) These terms and conditions

3． Even if the Contractor writes their own terms and conditions in an order form or other document, any terms that have not been expressly accepted by the Company will have no effect on the Company.

Article 4 (Establishment of usage contract)

1. If you apply on the website, a usage contract will be established when our company accepts your application.

2. When using an application form in writing or by electromagnetic method, a usage contract will be established when the Company receives the application form and accepts its contents.

3． If we reasonably determine that the applicant falls under any of the following, we may not accept the application.

(1) If there are falsehoods, errors, or omissions in the application content.

(2) If the use of this service has been suspended or the contract has been canceled in the past.

(3) If it is reasonably determined that there is a problem with the ability to pay fees.

(4) If the person falls under or has a relationship with anti-social forces.

(5) In other cases where it is reasonably determined that the provision of this service is inappropriate.

4. The Company is not obligated to disclose the reasons for not accepting the application.

Article 5 (Contents of this service)

1. This service consists of voice recognition, recognition result display, storage, editing, sharing, translation, summarization, and other related functions provided by the Company.

2. Available functions, voice recognition engine, translation engine, storage period, compatible devices, usage limits, and other conditions are determined in the contract plan, individual contract, or our website.

3． The Company may change all or part of the Service for the purpose of improving the Service, complying with laws and regulations, ensuring security, changing external services, or other reasonable reasons.

4. If the changes have a significant impact on the Contractor, the Company will notify the Subscriber within a reasonable period of time via the Company's website, app, email, or other appropriate means.

Article 6 (Usage hours and support)

1. The application and server functions of this Service are generally available 24 hours a day, including Saturdays, Sundays and holidays, except in the event of maintenance, failure or other grounds for suspension set out in these Terms.

2. The reception hours for inquiries and other support are from 10:00 a.m. to 6:00 p.m. on business days separately determined by the Company.

3. The Company will respond in principle within two business days of receiving an inquiry. Depending on the nature of the inquiry, incident response or other circumstances, a response may require additional time.

Article 7 (License and devices used)

1. The Contractor shall use the Service within the number of licenses, number of devices, and scope of use permitted in the contract plan or individual contract.

2. For both individual contracts and corporate contracts, you may be able to increase the number of devices or licenses that can be used by paying an additional fee determined by our company.

3． The Subscriber shall not use or allow a third party to use the Service in excess of the number permitted in the contract plan or individual contract.

Article 8 (Users and contractors)

1. In a corporate contract, users can be the contractor's officers, employees, faculty and staff, and other people who work within the contractor's organization.

2. The account or license for this service may not be allowed to be used by a third party outside the contractor's organization, such as a person in charge of a subcontractor or dispatched company.

3． Notwithstanding the preceding paragraph, if the Contractor obtains prior written or electromagnetic consent from the Company, the Contractor may allow the Company to use the Personal Information to a subcontractor, etc. within the scope of conditions approved by the Company.

4. Even if the Company has consented to the use of the information by a subcontractor, the contractor shall be responsible for the actions of the subcontractor, etc.

Article 9 (Use for Third Parties)

1. Individual Contractors may use this Service for their own accessibility, communication support, learning, work or daily life.

2. Individual Contractors may use this Service in meetings, classes, lectures or other settings involving third parties in order to understand the content themselves.

3. Individual Contractors may not use this Service for the purpose of providing transcription, minutes preparation, captioning, translation or other similar services, whether paid or unpaid, at the request of corporations, organisations, organisers or other third parties, or to unspecified or multiple third parties on a continuing or repeated basis.

4. Corporate Contractors may use this Service in their own business, meetings, training, classes, lectures, ceremonies, customer service and other activities, and may provide captions, transcription, minutes, translations and other outputs to third parties without charge.

5. A Corporate Contractor must enter into a separate agreement with the Company if it uses this Service in any of the following ways:

(1) Receiving direct or indirect compensation for work using this Service;

(2) Providing transcription, minutes, captions, translations or other outputs for a fee;

(3) Using this Service as part of contracted work;

(4) Using this Service as all or part of its own paid service; or

(5) Reselling, subleasing, operating on behalf of others or engaging in similar acts in relation to this Service.

6. Providing captions or other accessibility support without charge in the normal internal operations, customer service, school education or events of a Corporate Contractor does not require the separate agreement under the preceding paragraph.

Article 10 (Information Handling and External Services)

1. The handling of audio data, speech-recognition results, translation data, shared data, backups, logs, retention periods, security measures and the use of external services is set out in Security and External Services. That page forms part of these Terms.

2. When using recording, speech recognition, sharing or other functions of this Service, Users are responsible for giving notice to participants, obtaining consent and completing any other procedures required by laws, contracts or the rules of a facility.

3. Contractors are responsible for retaining or backing up any data they need.

4. The Company may change the external services used for reasonable reasons relating to service content, quality, security, cost or other matters. Changes that materially affect Contractors will be notified by the method provided in these Terms.

5. If a Contractor uses its own API key, it is responsible for managing that API key, the applicable contract, usage fees and service conditions.

Article 11 (Confidentiality)

1. The Company and the Corporate Contractor will treat as confidential information any technical, commercial or other non-public information disclosed by the other party in connection with the contract for the use of this Service, which is clearly marked as confidential, or which should be treated as confidential due to its nature.

2. The following information does not constitute Confidential Information:

(1) Information that was publicly known at the time of disclosure

(2) Information that became public knowledge through no fault of one's own after being disclosed

(3) Information lawfully held prior to disclosure

(4) Information obtained from a third party with legitimate authority without obligation of confidentiality

(5) Information independently developed and not based on confidential information

3． Our company and corporate contractors will not use confidential information beyond the scope necessary to fulfill the usage contract, nor will they disclose it to a third party without the other party's prior consent.

4. Notwithstanding the preceding paragraph, if disclosure is required by law, court, or public agency, confidential information may be disclosed to the extent necessary.

5. When outsourcing work necessary to provide this service, the Company may disclose confidential information to the extent necessary after imposing appropriate confidentiality and security management obligations on the outsourcing party.

6. If a separate non-disclosure agreement has been concluded, the provisions of that non-disclosure agreement will take precedence.

Article 12 (Fees and payment methods)

1. The contractor shall pay the usage fee specified in the Company's website, application screen, quotation, application form, or individual contract.

2. Payment methods for individual contracts are monthly or annual subscriptions by credit card.

3． Payment methods for corporate contracts are credit card or invoice payment.

4. For invoice payments, we issue the invoice through our payment processor, Stripe.

5. Invoice-paying subscribers must pay fees to the Stripe-designated bank account listed on the invoice within two weeks from the invoice date.

6. If usage fees are incurred based on usage of the speech recognition engine, translation engine, generation AI, etc., the calculation method and unit price will be specified on our website, application screen, estimate, or individual contract.

7. If the Contractor uses its own API key, the Contractor shall be responsible for paying the usage fees to the external service provider directly.

8. If the fee is not paid by the payment deadline, the Contractor shall pay late fees at the legal interest rate from the day after the payment deadline until the payment date.

9. The Contractor shall bear the costs of the terminal, communication line, communication charges, and other expenses necessary for using this Service.

Article 13 (Contract period, automatic renewal and cancellation)

1. The contract period for monthly contracts is one month, and the contract period for annual contracts is one year, and unless the subscriber cancels in the manner specified in this article, they will be automatically renewed for the same period.

2. Subscribers who pay by credit card may request cancellation at any time using the method prescribed by our company.

3. Cancellation of credit card payment will take effect once the cancellation procedure is completed, and use of this service will immediately stop.

4. If a corporate subscriber who pays by invoice wishes to cancel the contract, he or she must notify the Company using the method prescribed by the Company at least two weeks prior to the renewal date.

5. The cancellation set forth in the preceding paragraph will become effective when the Company receives the cancellation notice and completes the cancellation process, not at the expiration of the contract period. As soon as our company completes the cancellation process, use of this service will stop immediately.

6. If a corporate subscriber who pays by invoice gives notice of cancellation less than two weeks before the renewal date, the contract may be renewed and billed for the next contract period. In this case as well, use of the Service will cease immediately once the Company completes the cancellation process.

7. Even if the use of this service is stopped during the contract period due to cancellation, the Company will not refund the fees already paid. Additionally, the obligation to pay for previously issued invoices, renewed contract terms or services already provided will not be waived.

Article 14 (Registration information and authentication information)

1. The Contractor shall register the name, name, e-mail address, address, telephone number, payment information, and other information required by the Company in an accurate and up-to-date manner.

2. If there is a change in the registered information, the Contractor shall promptly carry out the change procedures.

3． Contractors and users must appropriately manage user IDs, passwords, API keys, and other authentication information, and must not disclose, lend, transfer, or share them with any third party.

4. The Company may treat operations performed using correct authentication information as operations performed by the Contractor or User himself/herself.

5. If any leakage, unauthorized use or other incident of authentication information occurs or there is a risk of such incident, the Contractor shall immediately contact the Company and take necessary measures such as changing the authentication information.

Article 15 (Responsibility of Contractor)

1. The Contractor shall use the Service after obtaining the necessary rights, authority, permissions, and consents to use the Service.

2. When the Contractor performs voice recognition, recording, translation, or sharing in meetings, classes, lectures, counter services, or other situations, the Contractor shall notify participants and other parties as necessary and obtain consent.

3． When entering or transmitting personal information, sensitive personal information, trade secrets, medical information, or other highly confidential information to the Service, the Contractor shall confirm the necessity of such information and the conditions of the external service used, and shall take appropriate measures at his or her own responsibility.

4. The Contractor shall use the voice recognition results, translation results, summarization results, and other results generated by this Service after checking and correcting them by himself/herself.

5. The Contractor shall not use the Service as the sole means of making decisions regarding medical, legal, disaster, emergency notification, safety management, or other matters related to life, body, property, or important rights.

Article 16 (Prohibited matters)

Contractors and users must not engage in the following acts when using this service.

(1) Acts that violate laws, public order and morals, or orders of courts or administrative agencies.

(2) Criminal acts or acts related to criminal acts.

(3) Acts that infringe on the intellectual property rights, privacy rights, portrait rights, reputation, trust, and other rights and interests of the Company or a third party.

(4) Illegal or inappropriate recording, voice recognition, transcription, or translation without necessary notice or consent.

(5) Wiretapping, secret recording, unauthorized monitoring, and other acts that unfairly infringe on the privacy of third parties.

(6) Act of using more than the contracted plan or number of licenses.

(7) Acts of allowing a third party not authorized by the Company to use the account, license or authentication information

(8) Acts of providing services or products to a third party in violation of Article 9

(9) Acts of reselling, subletting, providing on behalf of, or illegally using this service for commercial purposes

(10) Reverse engineering, decompiling, disassembling, or otherwise analyzing the source code of this service.

(11) Acts that circumvent the security features, usage restrictions, or technical protection measures of this service.

(12) Acts that impose an excessive load on servers, networks or other systems or interfere with their operation.

(13) Unauthorized access, vulnerability research, transmission of malware, and other acts that harm the security of this service.

(14) Registering false information or impersonating a third party

(15) Providing benefits and other cooperative acts to anti-social forces

(16) Other acts that our company reasonably deems inappropriate in light of the purpose of this service.

Article 17 (Suspension of use and cancellation of contract)

1. If a subscriber or user falls under any of the following, the Company may suspend the use of all or part of the Service or cancel the usage contract without prior notice.

(1) In the event of violation of these Terms or an individual contract

(2) If the usage fee is not paid by the payment deadline

(3) If there is material falsehood in the registered information

(4) If there is any unauthorized use or security risk.

(5) If there is a petition for seizure, provisional seizure, bankruptcy, civil rehabilitation, corporate reorganization, or other similar procedures;

(6) If we cannot contact you for more than 90 days

(7) If it is found that the person falls under or has a relationship with anti-social forces.

(8) In other cases where it is reasonably determined that it is difficult to continue the usage contract.

2. If there is no emergency, the Company will endeavor to suspend or terminate use after requesting correction of the violation within a reasonable period of time.

3． If the usage contract is terminated, the contractor and user will immediately lose the right to use this service.

4. Even if usage is suspended or the contract is canceled, the obligation to pay fees already incurred will not be extinguished.

5. Upon suspension or termination, we may delete Customer Data stored in our normal operating environment.

6. The Contractor shall save the necessary data by itself before the termination of the contract.

Article 18 (Suspension of Service)

1. Our company may suspend all or part of this service if any of the following apply:

(1) When performing regular or emergency maintenance, inspection, renewal, or construction.

(2) If a failure occurs in the server, communication line, power supply, external service, or other equipment.

(3) In the event of a cyber attack, unauthorized access or other security risk

(4) In the event of an earthquake, typhoon, flood, fire, power outage, infectious disease, war, riot, labor dispute or other force majeure event.

(5) When based on laws and regulations or requests from public institutions.

(6) When necessary to ensure the safety of users or third parties.

(7) In other cases where it is reasonably determined that it is difficult to continue providing this service.

2. Where possible, we will provide advance notice of the date, time, and content of any suspension. However, in the case of an emergency, this does not apply.

Article 19 (Termination of Service)

1. Our company may terminate all or part of this service for reasonable reasons.

2. When terminating all of the Services, the Company will notify the Subscriber with a reasonable notice period, unless there is an emergency or other unavoidable circumstances.

3． The handling of fees related to the unused period at the time of service termination will be determined reasonably by the Company in accordance with individual contracts, contract plans, payment methods, and laws and regulations.

Article 20 (Intellectual Property Rights)

1. Intellectual property rights related to this service, apps, websites, programs, screens, designs, trademarks, manuals, and other services belong to our company or their legitimate rights holders.

2. The establishment of a usage contract grants the contracting party a limited, non-exclusive, non-transferable right to use this service within the scope of the contract, and does not transfer intellectual property rights.

3． Rights regarding customer data entered into the Service by the Contractor or User and products created using the Service belong to the Contractor or the legitimate rights holder, excluding rights previously held by the Company and rights of third parties.

4. We may process Customer Data only to the extent necessary to provide the Service.

Article 21 (Disclaimer of Warranty)

1. The Company does not guarantee the accuracy, completeness, currency, usefulness, suitability for a particular purpose, continuity, availability, or error-free nature of the Service and the results of speech recognition, translation, summarization, and other processing.

2. The accuracy of speech recognition and translation varies depending on the speaker, pronunciation, noise, microphone, communication environment, language, technical terminology, external services, and other conditions.

3． This service supports information security and communication for hearing-impaired people and other users, and does not guarantee that all information will be accurately and completely transmitted.

4. The Company does not guarantee that the Service will always operate normally on devices, operating systems, networks, external services, or other environments not controlled by the Company.

Article 22 (Compensation for damages)

1. If damage is caused to the subscriber due to reasons attributable to our company, the damage we will compensate is limited to actual, normal and direct damage.

2. The total liability of the Company for damages shall be limited to the amount equivalent to the usage fee for this service actually paid by the subscriber to the Company during the most recent six months prior to the date of occurrence of the damage.

3． If the contract period is less than 6 months, the upper limit shall be the amount equivalent to the usage fee actually paid by the subscriber from the contract start date to the date of occurrence of damage.

4. In the case of an annual contract, the upper limit in the preceding two paragraphs is calculated by dividing the annual fee into monthly installments.

5. The Company is not responsible for lost profits, lost business opportunities, indirect damages, special damages, consequential damages, loss of data, or damages based on claims from third parties.

6. The preceding paragraphs do not apply to damages caused by the Company's intentional or gross negligence.

7. The preceding paragraphs do not apply to the extent restricted or invalidated by the Consumer Contract Act or other laws and regulations.

8. If there is a separate provision regarding liability for damages in an individual contract, the provisions of the individual contract will take precedence.

Article 23 (Exclusion of anti-social forces)

1. The Company and the Contractor represent and warrant that they, their officers, and effective controllers do not fall under the category of organized crime groups, organized crime group members, organized crime-related companies, racketeers, or other anti-social forces.

2. If our company or the contractor violates the preceding paragraph, the other party may cancel the usage contract without any notice.

Article 24 (Notification)

1. Notifications from the Company to the Contractor will be made by sending to the registered email address, displaying within the app, posting on the Company's website, or any other method deemed appropriate by the Company.

2. Notifications by e-mail will be deemed to have arrived when sent to the registered e-mail address. However, this does not apply if the information is not delivered due to reasons attributable to our company.

3． If the subscriber fails to receive the notification due to failure to update registration information, the Company shall not be responsible for any damage caused by this.

Article 25 (Changes to these Terms and Security and External Services)

1. The Company may change these Terms or Security and External Services to the extent that doing so does not contradict the purpose of the Service if there is a change in laws or regulations, a change in the content of the Service, business necessity or other reasonable reasons.

2. If we make any changes to these Terms, we will notify you of the changes and their effective date through our website, app, email, or other appropriate means by the effective date.

3． A reasonable notice period will be provided for changes that will cause a significant disadvantage to the contractor.

4. The revised Terms or Security and External Services will apply from the effective date of notification.

Article 26 (Transfer of rights and obligations)

1. The Contractor shall not assign, transfer, set collateral, or otherwise dispose of the status under the usage contract or the rights and obligations based on these Terms to a third party without the prior written or electromagnetic consent of the Company.

2. If the Company transfers the business related to the Service to a third party, the Company may have the status under the usage contract, rights and obligations, registration information, and other information necessary for providing the Service be inherited by the transferee in conjunction with the transfer of the business.

Article 27 (Severability)

Even if part of these Terms is deemed invalid or unenforceable by law or court judgment, the other parts will remain valid.

Article 28 (Survival Clause)

Article 10, Article 11, Article 12, Article 13.7, Article 20, Article 21, Article 22, Article 26, Article 27, Article 29 and any provisions that by their nature should survive will remain effective after termination of the Service Agreement.

Article 29 (Governing law and agreed jurisdiction)

1. These Terms and the User Agreement shall be governed by and construed in accordance with Japanese law.

2. If a dispute arises regarding this service, these Terms, or the usage agreement, the Gifu District Court or Gifu Summary Court shall have exclusive jurisdiction in the first instance.

Supplementary provisions

These Terms are effective from July 1, 2026.